It's not being dramatic to say that COVID-19 has consumed both our personal and professional lives. We've been thrust into a world of disruption without any real sense of how long it will take for things to get back to normal and furthermore, what normal will look like. Even for companies that had their business continuity plans developed, a pandemic like COVID-19 was not something many saw coming let alone prioritised protecting themselves from.
Trends show that risks faced by Australian businesses are rapidly changing and there are new ones to worry about every year. Therefore, the best course of action would be to annually keep aware of and prepare for the biggest risks faced by Australian businesses. To give you some perspective, cyber incidents, which was ranked as the 15th biggest risk for businesses just seven years ago, is now the number one business risk!
Most organisations today have a digital presence and use software to facilitate business operations. While this offers numerous benefits like the ability to work and access data remotely, handle transactions more efficiently and even cater better to customers' preferences, it also makes organisations more vulnerable to cyber crime. Regardless of the size of your company, cyber crime is a real threat. In addition to financial loss, cyber attacks can have severe repercussions for brands' reputations and productivity.
When it comes to risk management, the hope is that the threats that we work to identify and control don't happen. If they do occur, we are sufficiently prepared to manage them, so that we don't experience the negative consequences. If you and your organisation are lucky enough to not have had to face a disaster or crisis, then perhaps you start to think you don't need really need to invest in your risk management efforts. When in doubt, we look to TV shows and movies to help us realise that our lives need a change - it's similar with risk management too!
When creating an enterprise risk management plan for your organisation, an integral component to your framework will be Key Risk Indicators (KRIs). Key risk indicators measure the potential risk related to a specific action that could negatively affect your company as well as the likeliness of risks occurring. You can think of them as early warning signals that alert your organisation to financial, operational and reputational issues, to name a few, so you can take early action to avoid or mitigate the possible risks. They are typically quantitative, often in the form of percentages, and when detected, serve as an impetus for deciding how to take action.
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