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Wesley Mission

Safeguarding Vulnerable Populations: Wesley Mission Queensland Fortifies Risk Management

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Industry:

Aged care

Challenge:

Wesley Mission Queensland's previous reporting method had limited data analysis, slow response times, and high administrative overhead, hindering trend identification, posing risks, and discouraging prompt reporting.

Results:

Riskware's data analysis has transformed Wesley Mission Queensland's Work Health and Safety team's approach, enabling them to create focused safety programs and a proactive safety culture. The platform has also increased organisation-wide engagement in risk management and facilitated transparent communication through instant reports for stakeholders.

Modules Used: Health and Safety, Incident, Audit

4x

More Incidents Reported

0:20

Time To Report

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About Wesley Mission

Wesley Mission Queensland (WMQ), a not-for-profit organisation, has been supporting stronger and more inclusive communities across Queensland since 1907.  With a team of over 3,000 employees and 2,400 volunteers, WMQ offers a range of services including community support, mental health services, aged, disability and palliative care, and retirement living. These services are delivered through their network of 13 residential aged care homes, three retirement villages, 14 specialist disability accommodation facilities, and two hospices located throughout Queensland.

The Challenge

The previous WMQ reporting method presented several challenges to the organisation. Its data analysis capabilities were limited, hindering the ability to identify trends, patterns, and potential areas for improvement. Additionally, the system's slow response times to reported hazards and incidents posed a risk to both employees and the overall operation. Lastly, the administrative overhead associated with reporting and reviewing incidents placed a considerable burden on both reporters and reviewers, potentially discouraging prompt reporting and thorough reviews.

 

The Solution

Riskware's innovative data analysis methods have revolutionised the Work Health and Safety team's approach, enabling them to create highly focused and effective safety programs. By leveraging the software's capabilities, the team has been able to foster a greater awareness of the importance of reporting incidents and near misses, leading to a more proactive safety culture.

Furthermore, it has facilitated a more comprehensive and organisation-wide engagement in risk management strategies. The platform's ability to generate instant reports for stakeholders has also enhanced transparency and communication, ensuring that all relevant parties have access to critical safety information in a timely manner. 

Overall, Riskware's impact on the Work Health and Safety team has been transformative, leading to a more proactive, engaged, and data-driven approach to safety management.

Riskware has transformed the way in which we manage risk."

Marc Brownlie, Wesley Mission Queensland

The Results

In essence, the complex and multifaceted nature of the aged care, disability, palliative care, and retirement living industries necessitates robust and integrated software solutions to navigate the inherent risks and ensure the safety and well-being of all stakeholders.

By implementing a system that integrates various functions, organisations can:

  • Improve resident/client safety and well-being
  • Enhance staff safety and reduce burnout
  • Ensure regulatory compliance and minimise operational risks
  • Provide more personalised and effective care
  • Improve business efficiency

 

The Riskware platform's advanced data analysis capabilities have empowered the Work Health and Safety team to create highly focused and effective safety programs, fostering a proactive safety culture. Riskware has facilitated organisation-wide engagement in risk management strategies, enhancing transparency and communication. The platform's ability to generate instant reports for stakeholders ensures that critical safety information is accessible to all relevant parties in a timely manner.

Overall, Riskware's impact on Wesley Mission Queensland has been transformative, leading to a more proactive, engaged, and data-driven approach to safety management.

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