I-MED Radiology Network: Illuminating Safety, Reporting for a Brighter Patient Future

The Challenge

The previous incident reporting system presented several deficiencies. It lacked user-friendliness, single sign-on functionality, and offered limited customisation options, hindering data analysis. Notably, the requirement for multiple logins across various sites proved problematic due to issues with password management. While the system could distribute audits to all 250 sites and automate auditing centrally, its efficiency was compromised by insufficient categorisation capabilities and access difficulties arising from multiple logins.

The Solution

In approximately 2020, a review of several alternative systems, with varying degrees of complexity, was undertaken. Some options were swiftly deemed unsuitable due to logistical challenges. Given the substantial scale and intricate organisational structure, a robust backend setup was essential to effectively manage staff, sites, regions, and business units. This requirement eliminated certain products. The evaluation process spanned approximately six to eight months. Riskware was identified through recommendations and online research.

Riskware's capacity to accommodate bespoke requests and its commitment to developing an audit module that replicated critical functionalities of the previous system were instrumental in its selection. Some Riskware features and key benefits include:

• Real-time updates: The ability to operate remotely and remain connected is a fundamental expectation in contemporary business environments. Riskware facilitates this through real-time updates and organisational visibility. 
• Making data accessible: Disseminating information effectively across a wide geographical range has presented persistent challenges. Riskware assists in mitigating these challenges by ensuring data is accessible to all relevant parties.
• User-friendly and modern: The software interface is characterised by its modern and contemporary aesthetic. The user interface is perceived as visually appealing, featuring engaging fonts and a streamlined design. Such attributes contribute significantly to a positive user experience, particularly given the substantial amount of time spent interacting with the software.
• Generate comprehensive reports: The ability to customise and generate reports independently of the developer represents a substantial benefit. Unlike the previous vendor, who levied considerable charges for even minor modifications, Riskware permits internal system adjustments. This autonomy has allowed for significant revisions to our management plan and incident module.
• Comprehensive data analysis: The comprehensive data analysis afforded by Riskware is invaluable for driving national improvements based on the aggregation of incident reports. Risk management data is routinely utilised to inform and guide business enhancements.

As organisational needs have evolved, increased data granularity and additional fields have been incorporated to facilitate more effective data management. The implementation of Riskware with single sign-on has streamlined incident logging, enhancing incident reporting efficiency. The customisation of data input forms has enabled the collection of more targeted information, resulting in improved data output and analysis. Overall, benefits include strengthened security, enhanced usability, and improved data creation.