Skip to main content
BOOK A DEMO
capitol-health-logo


Centralised Compliance, Decentralised Operations: How Capitol Health Achieved Seamless Incident Reporting and Regulatory Adherence Across 60 Locations

medical imaging photo 1
Industry:

Healthcare

Challenge:

Capitol Health (now Integral Diagnostics), a network of medical imaging practices, needed a better risk management system to collect and analyse incident data. Their previous system was inefficient and not user-friendly, leading to underreporting.

Results:

Riskware streamlined incident reporting and made it accessible through a mobile app. This resulted in increased incident reporting and improved data analysis, enabling Capitol Health to make informed decisions, enhance patient safety and stay compliant.

Modules Used: Incident, Audit

4x

More Incidents Reported

0:20

Time To Report

About Capital Health

Capitol Health, a leading provider of diagnostic imaging services, boasts a remarkable track record of completing over 1.2 million procedures annually. This impressive volume is made possible by a dedicated team of more than 1,000 staff members, including a highly skilled group of over 100 radiologists. The organisation's commitment to excellence and its extensive network of facilities enable it to deliver high-quality diagnostic imaging services to a large number of patients each year.

X-Ray-Header-Header-1030x687

The Challenge

With more than 1,000 staff across the country, Capitol Health's risk team found the information they were receiving inadequate. It was important to gather information on incidents and make it reportable, from anywhere. Their existing system was cumbersome, leading to underreporting of incidents and hindering data-driven improvements.

The healthcare sector operates under stringent governance frameworks, necessitating the meticulous collection and analysis of incident data. This practice is not merely a matter of compliance; it serves as the bedrock for ongoing enhancements within healthcare organisations. By scrutinising incidents, healthcare providers can identify systemic vulnerabilities, pinpoint areas for targeted interventions, and ultimately cultivate a culture of safety and continuous improvement. This data-driven approach empowers healthcare organisations to proactively mitigate risks, optimise patient care, and foster an environment where the well-being of both patients and staff is paramount.

 

The Solution

Capitol Health partnered with Pan Software to develop a customised version of Riskware, a user-friendly incident reporting platform accessible via a mobile app. The platform streamlined reporting and data collection, making it easier for staff to report incidents and for the risk team to analyse trends.

The implementation of Riskware led to a significant increase in incident reporting, providing Capitol Health with valuable insights to improve patient safety and operational efficiency. The user-friendly interface and mobile accessibility encouraged broader staff participation in incident reporting. The improved data analysis enabled Capitol Health to make informed decisions and implement targeted interventions.

Unless you can get meaningful data out of the system, you’ve failed at the first hurdle."
- James Shout, National Quality and Compliance Manager

The Results

Within six months, Capitol Health leveraged incoming incident data to enhance patient information forms, improving communication and patient awareness. These meaningful changes were demonstrable to the board, clinic staff, and all levels of the organisation responsible for enhancing safety and overall improvement.

Key Benefits

  • Increased incident reporting
  • Improved data analysis and insights
  • Enhanced patient safety
  • Streamlined risk management processes
  • User-friendly interface and mobile accessibility
  • Ongoing collaboration and customisation

By leveraging Riskware, Capitol Health has transformed its risk management approach, fostering a proactive safety culture and driving continuous improvement across its network of medical imaging practices.

 

Ongoing Collaboration

The partnership between Capitol Health and Pan Software continues to evolve, with the implementation of additional features like QR code reporting for public access. This ongoing collaboration ensures that Capitol Health's risk management processes remain adaptable and aligned with evolving healthcare governance requirements.

Let's get started...

Get in touch to schedule a customised demo of the platform, tailored
to your specific needs
Request a demo