About Cancer Council Queensland
Cancer Council Queensland is Queensland's leading independent cancer charity. Focused on research, prevention, and community support, the organisation works to improve the lives of people affected by cancer while promoting healthier lifestyles across the state. With a strong emphasis on fundraising and research, Cancer Council Queensland serves communities across the entire state, including regional and rural areas where access to cancer services can be most challenging.
The Challenge
Prior to adopting Riskware, Cancer Council Queensland had virtually no formal structure around risk management. The organisation had a risk policy in place, but little else. There was no central visibility over where key risks and policies sat, no consistent way to report on them, and no mechanism to bring staff across the organisation into the risk management process.
"Prior to adopting Riskware, we pretty much had no structure at all in regards to our risk management. We had a policy and that was about it. No one really understood where our key policies were or our risks were." — Michael Gillum, Senior Manager of Risk and Compliance, Cancer Council Queensland
Without an accessible, organisation-wide system, risk management remained siloed and inconsistent — a significant concern for a not-for-profit responsible to donors, the community, and the people it serves.
The Solution
Cancer Council Queensland selected Riskware as the platform best suited to their needs — offering the right functionality, the right approach, and the right price point for a not-for-profit organisation.
Riskware was implemented to automate and centralise risk management, giving the team real-time visibility over the organisation's risk landscape at any point in time. The platform is used for reporting, staff training, and capturing risks, complaints, and feedback from across the organisation.
Critically, Riskware was rolled out to all staff — not just the risk and compliance team — so that every employee has the ability to lodge a risk, complaint, or feedback directly into the system. This broad adoption was made possible in large part by Riskware's ease of use.
"A lot of systems get complicated — they get lost in the software. This is so follow-your-nose. It's really basic for them and they can really get into it and they really understand it." — Michael Gillum, Senior Manager of Risk and Compliance, Cancer Council Queensland
Cancer Council Queensland combines the system with manual training to build genuine risk literacy across the organisation, ensuring staff don't just use the tool but understand the principles behind it.
